Online Help

SafeNet Trusted Access for Intercom


SafeNet Trusted Access (STA) allows you to configure the Intercom application using the Security Assertion Markup Language (SAML) protocol.

The STA and Intercom integration is aimed to protect the Intercom end users' access.

The following use cases can be configured for Intercom:

SP-initiated SSO

IdP-initiated SSO

Configuring SafeNet Trusted Access for Intercom is a three-step process:

1.Intercom setup

2.SafeNet Trusted Access setup

3.Verify Authentication

NOTE   This application integration online help was produced based on a review of publicly available documentation and was not tested by Thales. Support for the application integration is provided on a best-effort basis.

Intercom Setup

As pre-requisites:

Extract the ISSUER/ENTITY ID and SINGLESIGNONSERVICE fields' values from the STA console.

You can copy the field values by clicking the Copy to Clipboard icon available next to the respective fields.

Download the Identity Provider signing certificate from the SafeNet Trusted Access console by clicking the Download X.509 certificate button.

As you configure STA in Intercom, you will need the certificate and the other information provided on the STA console, specifically the ISSUER/ENTITY ID and the SINGLE SIGN ON SERVICE URL.

For more information, refer to the Configure the SAML service provider section of the STA online documentation.

Perform the appropriate steps to configure SafeNet Trusted Access as your Identity Provider in Intercom.

Click here to refer to the Intercom documentation.

SafeNet Trusted Access Setup

After configuring SafeNet Trusted Access in the Intercom application, the next step is to activate the Intercom application in SafeNet Trusted Access by performing the following steps:

1.In the Applications pane, you will notice that the Intercom application that you added previously is currently in inactive state by default. To configure and activate the application, click on the Intercom application and proceed to the next step.

2.Under Account Details, enter the field values.

NOTE   Contact the Intercom support team for the field values.

For more information on configuring the SAML service provider, refer to the Configure the SAML service provider section of the STA online documentation.

NOTE   Under Return Attributes, add return attribute(s) as required by the Intercom application.

3.Under Advanced Settings, perform the following steps:

a.In the IDP INITIATED SSO RELAY STATE field, enter the relay state value if your application requires a unique relay state.

b.In the LOGOUT CHANNEL field, select an option that is compatible with your application.

For rest of the fields, modify the default values as per your preferred configuration.

4.Click Save Configuration to save the details and activate the Intercom application in SafeNet Trusted Access.

Verify Authentication

Using STA Console

Navigate to the Intercom URL, enter your email address, and click Sign In. You will be redirected to the SafeNet Trusted Access sign-in page. Enter your primary directory login information, approve the two-factor authentication, and you should be redirected to the Intercom application after authentication.

Using STA User Portal

Navigate to the User Portal URL to log in to the STA User Portal dashboard. On the dashboard, you will see a list of applications to which you have access. Click on the Intercom icon, you should be redirected to the Intercom application after authentication.


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